Frequently Asked Questions
How can we help you?
Here are some common questions:
A genset is an abbreviation for generator set. A genset is normally powered by a diesel engine.
Malaysia AC frequency is 50Hz. The AC voltage is 240V for single phase and 415V for 3 phases.
Identify your application and calculate the peak power you wish to run off the generator set.
kVA, kW and kVar is a measuring unit to indicate the power generated by the generator set. Head to our Formula page to find out more.
Yes, a diesel generator is just like your car. You need to replace the engine oil, oil filter, fuel filter, air filter, battery and etc. We have most of the spare parts you need to maintain your generator. Give us a call if you have any uncertainties.
There are a lot of causes if your generator set cannot be started. The common problems are battery depleted and empty fuel tank. Some generator set controller will show the fault in your generator. If you are unable to troubleshoot it, give us a call, we have the experts to help you out.
Before starting your generator, the best practice is to check the following:
- Fuel level
- Radiator water level
- Engine oil level
- Battery voltage
- Good air flow
Most of the generator set above 10kVA is diesel powered. You can get the best diesel generator brand from AHE such as Cummins, Caterpillar, Denyo, Komatsu, Perkins and more.
There are 4 common generator types, namely open set, canopy set, container set and mobile genset. Open type is mainly used in the building with acoustic room; Canopy set is great for outdoor as it is weatherproof and soundproof; Container set is integrated with generator set together as it can endure rough weather and environment condition. Mobile genset is perfect for fast deploy to power outbreak areas, and rental application.
AHE is the expert in design and supply generator set for your needs. Furthermore, we also can install the acoustic room for your generator room.
You should not run your genset at 100% continuously, the ideal load for any generator set is around 65%. For example, you may safely draw 650kVA from an 1000kVA genset. You should reduce the load if your generator exceeds 65% capacity to prolong the lifetime of your generator set.
Your need some calculations to convert from kVA to ampere. Go to our formula page to learn more. We have provided an automated conversion calculator for your convenience.
No, it is not recommended to run the genset for 24 hours. For some special occasion, this can be arranged. Please contact us for more info.
Yes! We call this genset synchronization. In fact, we are the experts in genset synchronization, we can synchronize up to 10 units of genset for any needs.
Yes, in case of the power failure from the gridline, our generator can be started automatically by itself within 10 to 30 seconds. It will also shut itself off when the power is restored.
The fuel consumption varies on the load of the generator set and the capacity of the generator set. For example, a Cummins 400kVA can consume 85 liters per hour at 100% load. Contact us and we can help you to estimate your fuel consumption.